Survey says: email still trumps them all …

Interesting survey from the Target Marketing Magazine (about) that inspects marketer’s direct marketing plans for 2012. In January, 19,600 print subscribers where asked to fill out a questionnaire via email (three drops). The campaign lead to 365 respondents (= 1.9% response rate). Looking at the answers puts one assumption close: email marketing is more vital than ever …

Some keyfacts:

  • 86% plan to use email for acquisition in 2012 – a plus of 3 percent points year-on-year -, which makes email the top-choice for acquisition.
  • 76% will select email for retention in 2012 – a minus of about 10 percent points (!). Nevertheless, email will still by far be the most commonly used channel to cultivate customer relationships and customer lifetime value.
  • Email also continue to deliver the highest return on investment (ROI) in B2B marketing.
  • 63% increase spending on social media marketing (without social advertising) – only email with its outstanding ROI ranks higher with 65%.

Charts via


To be honest, it surprised me a little bit to see that many companies plan to decrease the usage of email for customer retention. It may be a bit due to the fact that here in Germany, legislation forces marketers to have a prior consent before sending any email advertisements, whereas direct mail doesn’t fall under this restriction. To me, data driven emails are still the perfect tool to drive customer lifetime value (see my comment on On the other hand, it is also very valuable for creating leads (again, comment on What do you make out of these numbers?

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4 Responses to Survey says: email still trumps them all …

  1. Email “top-choice for acquisition in 2012” Survey says: email still trumps them all @absolit

  2. Los sondeos demuestran lo que ya sabiamos, el #email sigue siendo el rey [en] vía @lukeanker #emailmarketing #in

  3. Pingback: Stephanie Fischbach (@Pay_Per_Visit)

  4. Pingback: BtoB study: 2012 Email Marketing – A Legacy Channel Continues to Deliver | E-Mail Marketing Tipps

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